Privacy Policy
This policy explains how Jama'ah Al Khidmah collects, uses, stores, and protects your personal data across the Jamaah platform, majlis registration, and our official WhatsApp notifications.
Effective 20 September 2026.
Data Controller
The data controller of this platform is PERKUMPULAN JAMAAH AL KHIDMAH, located at Tedja Buana 2nd Floor 29, Jl. Menteng Raya, Central Jakarta 10330, Indonesia.
Questions, requests, and objections regarding personal data can be sent to [email protected].
Data We Collect
Jamaah account data: full name, email address, and the WhatsApp number you register when creating an account or when verifying through an OTP code.
Majlis registration data: the identity of the group members you register (name, gender, origin), the booking code, and the sector and maktab allocation set by the committee.
WhatsApp message data: the content of messages you send to our official number and the replies the committee sends, stored on the organization's conversation system.
Technical data: system log records collected automatically when you use the platform, for security and troubleshooting.
Processing Purposes
Processing majlis registrations and delivering official notifications: booking confirmation, the 48-hour reminder, cancellation, and maktab allocation changes.
Verifying your identity when you sign in to the application through an OTP code.
Handling customer service conversations between you and the committee.
Organization administration, platform security, and legal compliance.
Legal Basis
Your consent, recorded separately for each registered group member receiving WhatsApp notifications.
Service obligations: processing the registration you submit and delivering the information that accompanies it.
Legitimate interests and legal obligations: platform security and organization administration.
WhatsApp Notifications
Official WhatsApp notifications are delivered through the WhatsApp Business Platform (Cloud API) operated by Meta Platforms. Meta processes message data as a service provider under the WhatsApp Terms and the Meta Privacy Policy.
Your WhatsApp number is used only for the services you requested: registration notifications, verification codes, and committee replies. We do not sell and do not share your WhatsApp data with third parties for marketing.
To stop receiving notifications, send a message containing STOP or BERHENTI to our official number. To resume, send START or MULAI.
Retention and Processing Period
Account data is processed while your account is active and stored for at most 12 months after account deactivation.
Majlis registration data is stored for as long as organization administration and activity reporting require.
WhatsApp conversations are stored for as long as the service requires and can be deleted earlier on your request.
Your Rights
Under Law No. 27 of 2022 on Personal Data Protection, you have the right to access, copy, correct, and delete your personal data; withdraw consent; object to and restrict processing; and receive compensation for personal data breaches.
Send requests to [email protected]. Access and correction requests are answered within 3x24 hours.
Security
Personal data is transmitted over encrypted connections, stored on managed infrastructure, and internal access is restricted to the roles that handle registrations and conversations.
Policy Changes
This policy is updated whenever our data processing practices change. The effective date at the top of this page always reflects the current version.